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Terms and Conditions

Terms of Use of FLORA FOOD EOOD

The present document contains the General Terms and Conditions of the contract for use of the services provided by "FLORA FOOD" EOOD via the online ordering website "www.laflor.bg"/ mobile application La Flor Delivery ("General Terms") and regulates the relations between "FLORA FOOD" EOOD and each of the users of the website www.laflor.bg.

I. DEFINITIONS

When interpreting and applying these General Terms, the terms and expressions used shall have the following meaning: 1.1. "IP Address" is a unique identification number associating a user's device, internet page or resource in a way that allows their localization in the global internet network. 1.2. "FLORA FOOD" EOOD, (hereinafter referred to as LA FLOR BAR & GRILL), is a commercial company with UIC: 205645619, with seat and registered address: town of Kazanlak, "Iztok" residential complex, block 72, entrance A, floor 3, apartment 7, and correspondence address: town of Kazanlak, "Iztok" residential complex, block 72, entrance A, floor 3, apartment 7, tel.: (+359) 893888388, e-mail: laflorburgas@abv.bg, which provides the services subject to these General Terms through the site administered by it: http://laflor.bg. 1.3. Through the website http://laflor.bg, USERS are provided with the opportunity to purchase and deliver food to an address specified by them. 1.4. "Electronic link" is a link indicated on a certain internet page, which allows automated redirection to another internet page, information resource or object through standardized protocols. 1.5. "Malicious actions" are actions or inactions violating internet ethics or causing damages to persons connected to the internet or associated networks, including, but not limited to sending unsolicited mail (SPAM, JUNK MAIL), channel flooding (FLOOD), gaining access to resources with third-party rights and passwords, using system flaws for personal gain or extracting information (HACK), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending "Trojan horses" or causing installation of viruses or remote control systems, disturbing the normal work of the rest of the users of the internet and associated networks, as well as performing any actions that can be qualified as a crime or administrative violation under Bulgarian legislation or under other applicable law. 1.6. "Internet page" is a part of a website, which can be composite or separate. 1.7. "Information system" is a device or a system of connected devices, which or any of which is intended to store, send or receive electronic documents. 1.8. "USER" has the same meaning as "Client" and is any person over 18 years of age who uses any of the services and resources provided through the laflor.bg website. 1.9. "User profile" is a separate part in laflor.bg, containing information about the user, provided by him during his registration and stored by laflor.bg, as the access to the user profile is carried out by entering a username and password. The profile allows the user to view and edit the data entered during registration, to have access to his personal data and to his personal mailbox, to change his access password, as well as his personal information, to subscribe, respectively to unsubscribe, for receiving an informational newsletter, etc. 1.10. "Username" is a unique code of letters and/or numbers chosen by the user, through which he individualizes himself in laflor.bg 1.11. "Password" is a code of letters and/or numbers chosen by the user, which together with the username individualizes the same and allows him access to the personal profile in laflor.bg. 1.12. "User content" is any information, text, data, opinions and comments and the blog that the USER places on laflor.bg in order for them to be accessible via the Website laflor.bg to all other USERS. 1.13. "Server" is a device or a system of connected devices, on which or on any of which a system software is installed for executing tasks in relation to storing, processing, receiving or transmitting information. 1.14. "Website" is the specific place in the global Internet network, accessible through its unified address (URL) via HTTP or HTTPS protocol and containing files, programs, text, sound, picture, image, electronic links or other materials and resources. 1.15. "Blog" is a Website, whose content is regularly supplemented with comments, event descriptions, files and other informational materials presented in chronological order. 1.16. "Fortuitous event" is a circumstance of an extraordinary nature, unforeseen at the time of concluding the contract, which makes its execution objectively impossible. 1.17. "Commercial communications" are advertising or other messages presenting directly or indirectly the goods, services or reputation of a person performing commercial or craft activity or exercising a regulated profession. 1.18. "Personal data" means any information relating to an identified natural person or an identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. 1.19. "Delivery person" is an employee of LA FLOR BAR & GRILL, executing actions on delivering the products chosen by him to the address specified by the USER.

1.20. "La Flor Delivery Mobile Application" is a software application intended for use through mobile devices (smartphones or tablets), which provides users with the opportunity to view the menu of LA FLOR BAR & GRILL, to choose meals and drinks, to place and pay for orders online, as well as to track the delivery of the chosen food in real-time.

1.21. "The Website of LA FLOR BAR & GRILL" is https://laflor.bg

II. SUBJECT OF THE CONTRACT

2.1. LA FLOR BAR & GRILL, via the Website laflor.bg provides the USER online with the services stipulated in these General Terms ("The Services"), subject to strict compliance by the latter with the requirements specified in these General Terms. 2.2. A part of the Services of the Website laflor.bg are provided to all USERS without the need for prior registration. Such are, without being limited to: access to and use, subject to the rules of these General Terms, of various information resources available via the Website laflor.bg – news, entertaining publications, promotions, calendar with information for upcoming events, trainings and seminars, catalog with electronic links to Bulgarian and foreign sites or other content provided by laflor.bg, as well as User content published on the Website laflor.bg; 2.3. The use of a part of the Services of the Website laflor.bg is possible only after prior registration, creation of a User profile of the USER and entering the username and password. 2.4. The relations between the USERS and laflor.bg in relation to the offering, accessing and using paid services via the Website www.laflor.bg are regulated according to the rules described in the General Terms for use of the respective paid services, accessible via the Website laflor.bg.

III. SCOPE OF APPLICATION. AGREEMENT WITH THE GENERAL TERMS

3.1. These General Terms apply in relations with USERS who have registered on the Website laflor.bg ("registered USERS"). These General Terms apply accordingly in relations with USERS who have not registered on the website laflor.bg ("unregistered USERS"), as their rights are limited to the use of the services described in item 2.2. 3.2. The text of these General Terms is available on the Internet on an internet page with address laflor.bg in a way that allows its storage and reproduction. An electronic link to the Internet page containing the text of these General Terms is located on every page of the Website laflor.bg. With each use of the services and resources of the Website laflor.bg, including by opening an Internet page from the Website laflor.bg, as well as by clicking on an electronic link from the front (home) or any other Internet page of the Website laflor.bg, the USERS declare that they are familiar with these General Terms, agree with them and undertake to comply with them. 3.3. In order to be able to use the services under item 2.3. of these General Terms, the USER must pre-register by filling out the relevant electronic registration form, available in real-time (online) on the Internet at the page laflor.bg. 3.3.1 In the process of registration, by checking the box "I agree with the General Terms of laflor.bg" and pressing the virtual button "Registration", the USER, respectively the parent or guardian of the USER, makes an explicit electronic statement within the meaning of the Electronic Document and Electronic Trust Services Act, with which they declare that they are familiar with these General Terms, accept them, agree with them and undertake to comply with them. 3.3.2 By registering, the USER gets access to all services offered by laflor.bg. When filling out the registration form, the USER is obliged to provide full and accurate data regarding their identity, respectively the identity of the USER, and the other data required by the electronic form of laflor.bg, as well as to update them immediately upon any change. The USER guarantees that the data they provide in the registration process are true, complete and accurate and upon a change of the latter will update them in a timely manner. 3.3.3 In case of failure to provide the personal data required in the registration form, laflor.bg has the right to refuse the registration. 3.3.4 In case of providing false data or not reflecting the occurred changes, laflor.bg has the right to terminate or suspend immediately and without notice the provision of the Services, as well as the maintenance of their registration. In this case, the termination of the provision of the Services is considered an automatic termination of the contract.

IV. USERNAME AND PASSWORD. USER PROFILE

4.1. During registration, the USER indicates a username and a password. If the username is not already taken, the USER receives the username and the password they have requested. Through them, the USER gains access to their User profile, as well as the possibility to use the Services under item 2.3. 4.2. The username is a unique code of letters, numbers and signs, through which the USER individualizes themselves when using the Services under item 2.3. laflor.bg does not check and does not bear responsibility for the coincidence of the username with the name of the USER, for whether it affects rights of third parties and in particular right to a name or other personal rights, right to a trade name (company), right to a registered trademark or other intellectual property rights. 4.3. The password is a code of letters, numbers and signs, which together with the username serves for access to a specific user profile.

4.5. The USER is obliged not to make their password, or secret question and answer, known to third parties, and to immediately notify laflor.bg in case of unauthorized access, as well as in case of probability of such. The USER is obliged to take all care and to undertake the necessary measures that are reasonably required in order to protect their password and secret question and answer, and bears full responsibility for all actions that are performed by them or by a third party through their use. 4.6. The user profile represents a distinct part of the Website laflor.bg, containing information about the registered USER, provided in the registration process and stored on a server of laflor.bg. Through their user profile, the USER can use, set, activate or deactivate the use of various services under item 2.3. of laflor.bg, manage User content placed by them on a server of laflor.bg, update the data provided during their registration, change their password and secret question and answer, terminate their registration in laflor.bg, etc. 4.7. In order to gain access to the paid services of the Website laflor.bg, the USER should register on an Internet page designated for this or other actions, according to the requirements of the General Terms for use of the respective paid service specified on the page. 4.8. Each USER can have only one active user profile. Registration under a fictitious name or under someone else's name (under someone else's identity) is prohibited. laflor.bg can refuse the registration of a person for whom it receives information that they indicate false or someone else's data.

V. CONCLUSION OF THE CONTRACT

5.1. The contract between the parties takes effect from the moment of reaching an agreement, objectified in the manner indicated in item 3.2 or item 3.3.1. 5.2. The contract is concluded in the Bulgarian language. 5.3. The contract is effective: a) For unregistered USERS – until discontinuing the use of the Services under item 2.2.; b) for registered USERS – for an indefinite period from the registration of the USER until the termination of the contract according to the procedure provided in these General Terms.

VI. CHANGES TO THE GENERAL TERMS

6.1. Given the periodic supplementation and modifications of the Services, their improvement and expansion, as well as in connection with possible legislative changes that reflect on them, the General Terms can be changed unilaterally by LA FLOR BAR & GRILL. This change can also be made when changing the type, nature or technology of the provided Services, upon terminating the provision of certain Services, as well as upon a change in economic conditions. 6.2. Upon making changes to the General Terms, LA FLOR BAR & GRILL brings them to the knowledge of the USERS by publishing them on the Website laflor.bg. LA FLOR BAR & GRILL provides the USERS with a two-week period to familiarize themselves with the changes in the General Terms, after which they take effect. 6.3. These General Terms, as well as future changes in them, also apply to existing registered USERS as of the date of their entry into force. Within the term under item 6.2., they have the opportunity to declare by sending a message to LA FLOR BAR & GRILL that they reject the changes. In the event that a statement rejecting the changes is not received by LA FLOR BAR & GRILL, the USER is considered to be bound by them. The declaration on the part of a registered USER that they do not agree with the changes in the General Terms will lead to automatic termination of the contract between the USER and LA FLOR BAR & GRILL for use of the services provided via the Website laflor.bg, whereby LA FLOR BAR & GRILL has the right to immediately suspend the access of the respective USER to their user profile, to terminate their registration and to delete from its servers all User content placed by them.

VII. RIGHTS AND OBLIGATIONS OF THE USER

7.1. The USER themselves ensures the client equipment (end devices for Internet access and relevant software applications) and Internet access necessary for them to use the services provided by LA FLOR BAR & GRILL. 7.2. The USER has the right of on-line access to the Services provided through the Website laflor.bg, subject to compliance with the conditions and requirements for access determined by LA FLOR BAR & GRILL.

7.4. When using the services provided by LA FLOR BAR & GRILL, the USER undertakes not to load, place on a server of LA FLOR BAR & GRILL and not to make known in any way to third parties User content – information, data, text, messages, as well as any other materials or electronic links to materials: a. contradicting Bulgarian legislation, applicable foreign laws, these General Terms, internet ethics, rules of morality and good manners; b. containing violence (including violence against animals), agitation to violence, humiliation of human dignity, threat to human life and physical integrity; c. with pornographic or explicitly sexual content; d. containing clearly distinguishable bodies of victims of crashes and other severe accidents; e. offending a certain religion or containing religious agitation; f. representing commercial or official secret or other confidential information; g. which are subject to intellectual property rights of third parties, except with the consent of the right holder; h. violating any property or non-property rights or legitimate interests of third parties; i. propagandizing discrimination based on sex, race, educational qualification, age and religion or preaching fascist, racist or other non-democratic ideology; j. harming the good name of another and calling for a violent change of the constitutionally established order, for committing a crime, for violence against the person or for inciting racial, national, ethnic or religious hatred; k. containing information inciting to or facilitating the commission of a terrorist activity; l. containing information about foreign passwords or access rights without the consent of their holder, as well as software for accessing such passwords or rights;

7.5. When using the services provided by LA FLOR BAR & GRILL, the USER undertakes: a. not to perform malicious actions within the meaning of these General Terms; b. to immediately notify LA FLOR BAR & GRILL of any case of committed or discovered violation when using the provided services; c. not to impersonate another person; d. not to use methods leading to forced loading of content unwanted by Internet users ("pop-up", "blind link" and other similar).

7.6. The USER has the right at any time at their own discretion to terminate the use of the Services provided by LA FLOR BAR & GRILL, by deactivating their provision from their User profile or another internet page indicated for the purpose or terminating their registration on the Website laflor.bg, respectively discontinuing the use of the Services under item 2.2. From the moment of termination of registration, and for unregistered USERS – from the moment of discontinuation of the use of the services under item 2.2., the contract between the parties is considered automatically terminated, and LA FLOR BAR & GRILL suspends the access of the respective USER to their User profile and has the right to suspend access to and to delete from its servers all User content placed by them in accordance with item 14.2. of these General Terms. Deactivation of the provision of certain Services does not lead to termination of the contract. 7.7. The USER can access and use any content published on the Website laflor.bg, including User content, solely for personal use for non-commercial purposes subject to compliance with the requirements of these General Terms. 7.8. The USER undertakes not to carry out and not to try to acquire unauthorized access to the services provided by laflor.bg through interception and use of foreign passwords or any other methods, not to bypass, damage or otherwise not to disturb the normal operation of technical or software applications of the Website laflor.bg, which prevent or restrict access to foreign electronic mailboxes, administrative panels, computer systems and networks connected to the provided services.

VIII. RIGHTS AND OBLIGATIONS OF LA FLOR BAR & GRILL

8.1. LA FLOR BAR & GRILL undertakes to exercise due care to provide the USER with the opportunity for normal use of the Services.

We, LA FLOR BAR & GRILL, promise that we will be at your door with your order within the timeframe that was announced when you placed your order. When placing the order you can choose one of the following options - "delivery to the door" (which refers to delivery to an independent residential or office premise in a building, in case the delivery person is provided with access to it) or "delivery to the entrance of the building (with a phone call)". Food orders with a delivery address in medical institutions, as well as in buildings with restricted access for outsiders, are handed over at the entrance of the respective building, as the "delivery to the door" option is not available for them.

WE, LA FLOR BAR & GRILL commit to deliver your order up to 75 min.

During high workload, leading to a temporary difficulty for LA FLOR BAR & GRILL to keep the specified delivery time in the area where the delivery address of the USER is located, LA FLOR BAR & GRILL has the right to refuse the acceptance of the order, by notifying the USER in a timely manner that their order cannot be accepted.

LA FLOR BAR & GRILL reserves the right to change the delivery areas and/or their borders at its discretion.

8.1.1. Delivery terms by cities Burgas city - delivery is 0.00 BGN (0.00€)/Free delivery 0.00 BGN (0.00€)/Free delivery for the following areas: Banevo residential district, Burgas mineral baths resort, 0.00 BGN (0.00€)/Free delivery for the following areas: Dolno Ezerovo residential district, Gorno Ezerovo residential district. 0.00 BGN (0.00€)/Free delivery for the following areas: Sarafovo residential district, Business park holiday village. 0.00 BGN (0.00€)/Free delivery for the following areas: Lozovo residential district. 0.00 BGN (0.00€)/Free delivery for the following areas: Meden rudnik residential complex. The consumables in which the food is delivered are paid separately, according to the terms of item 8.1.3. Sunny Beach resort complex - delivery is 0.00 BGN (0.00€)/Free delivery The consumables in which the food is delivered are paid separately, according to the terms of item 8.1.3. All prices mentioned in the menu published on the website laflor.bg and in these general terms are in Bulgarian leva and in euros (€). The official exchange rate used in the calculations is 1 € = 1.95583 BGN. When converting the values into euros, the regulatory requirements for rounding and the current rules have been observed, which is why it is possible to obtain slight differences in the total amounts. Until the introduction of the euro as legal currency in Bulgaria, payments for goods and services shall be made solely in leva. 8.1.3. Consumables For the paper packaging in which the order is delivered, a price of 0.29 BGN (0.15€) is paid In implementation of the standards for the activity of the Delivery person, for one order more than one paper packaging can be used, depending on the type and number of items. The changes to these General Terms are introduced in execution of the requirements of Directive (EU) 2019/904 of the European Parliament and of the Council of 5 June 2019 on the reduction of the impact of certain plastic products on the environment (OJ L 155 of 12.06.2019) and the adopted with Decree of the Council of Ministers No. 354/26.10.2021 Ordinance on reducing the impact of certain plastic products on the environment in this regard. 8.1.4. LA FLOR BAR & GRILL guarantees the taste characteristics and quality of the delivered food from your order within 2 (two) hours, counted from the moment of delivery. In view of this, LA FLOR BAR & GRILL recommends that you consume the food delivered to you within the timeframe indicated above. After this period LA FLOR BAR & GRILL does not bear responsibility for the taste characteristics and quality of the delivered products. 8.1.5. Upon ascertaining a discrepancy between your order and the delivered products in quantitative and qualitative aspects, you have the right to file a claim, according to the Consumer Protection Act. For your claim it is necessary to notify us within 60 min., counted from the hour of handing over your order, and the notification is considered submitted, by calling the phone number 0893888388. If your notification for a claim is made after this period LA FLOR BAR & GRILL is not obliged to follow the policy for accepting claims.

Calls to telephone 0893888388 are charged at the price of a local call, the price for which is determined by the individual tariff plan of each user with the telecommunication company whose services they use.

8.1.6. Upon submission of a justified claim on your part we offer you the following possibilities for resolving the established problem depending on the situation, type and nature of the problem:

  • If the product is pizza, main dish, salad, burger, dessert, grill, appetizer, sauce, side dish or drink we will replace it with a new one, as quickly as possible within the same day or we will provide you with a voucher, which you will be able to take advantage of on your next order, which will be equal to the value of the wrong product.

The voucher cannot be combined with another type of discount. The voucher is used to pay for the entire order or part of it. The voucher is used once, and cannot be used to pay for two or more orders.

The voucher is provided for a period of one month (30 calendar days) after its receipt.

8.1.7. In all cases of inaccurate execution of your order, except for those related to an undelivered item/product, your claim will be recognized as justified, only if you present to the delivery person the product you were dissatisfied with, in a quantity not less than two thirds of the delivered amount. On the other hand, if the client has thrown away the order or returns less than two thirds of the quantity provided to them, LA FLOR BAR & GRILL does not assume responsibility for compensation.

8.1.8. Time guarantees do not apply to all orders. Orders over 100.00 BGN (51.13€) require more time for preparation and for this reason an extension of the delivery time is necessary. Each client will be informed in a timely manner about the delivery time while making their order or subsequently. 8.1.9. This Policy for accepting and satisfying claims does not apply in the event of force majeure circumstances, including in the event of causes related to adverse meteorological conditions.

8.2. LA FLOR BAR & GRILL does not have the obligation and the objective possibility to control the way in which the USER uses the provided Services, and does not bear responsibility for the goals and activity of the USER in connection with the use of the Services, as well as for the type and nature of the User content. LA FLOR BAR & GRILL does not have the obligation to carry out monitoring of the information stored on its servers or made accessible upon provision of the Services, nor to seek facts and circumstances indicating the commission of unlawful activity on the part of the USER through the use of the Services. 8.3. In accordance with the requirements of the acting Bulgarian legislation LA FLOR BAR & GRILL stores informational materials and resources placed by the USER on a server of laflor.bg, and has the right to provide them to the competent state authorities in the cases when this is necessary for the preservation of the rights, legitimate interests and security of LA FLOR BAR & GRILL or third parties, as well as in the cases when the same have been requested by the respective state authorities in due order. 8.4. In case of non-use of the User profile of a USER for 60 days after registration or 120 days expire from its last use, LA FLOR BAR & GRILL has the right to suspend without notice the access of the respective USER to their User profile, to terminate their registration and to delete from its servers all User content placed by them. From the moment of termination of the registration the contract with the USER is considered automatically terminated. 8.5. LA FLOR BAR & GRILL has the right to place on each of the pages of the Website laflor.bg, including in the User profiles, electronic links, advertising banners and other advertising forms for goods and services offered by LA FLOR BAR & GRILL or third parties, as well as electronic links and advertising banners pointing to websites located outside the control of LA FLOR BAR & GRILL. LA FLOR BAR & GRILL does not bear responsibility for the content, correctness and lawfulness of such Internet pages or resources and of services or resources that have become known to the USER upon using the services of the Website laflor.bg 8.6. Upon activation by the USER of the possibility to offer advertising space on a blog, LA FLOR BAR & GRILL has the right, but not the obligation, at its discretion to place materials under item 8.5 on it. In case such materials are placed on the blog, LA FLOR BAR & GRILL undertakes to provide the USER, an amount determined by LA FLOR BAR & GRILL % of the revenues received from this advertisement. 8.7. LA FLOR BAR & GRILL has the right to send commercial messages to the USERS, with the aim to offer information and advertisements regarding its own or goods and/or services offered by other commercial companies, to make inquiries on various issues, to conduct surveys and others. 8.8. LA FLOR BAR & GRILL has the right, but not the obligation, at its discretion and without issuing a warning to suspend access to and/or remove User content, when it contradicts the requirements foreseen in these General Terms.

8.9. LA FLOR BAR & GRILL has the right at its discretion and without issuing a warning to suspend or to restrict temporarily the access of the USER to the Services under item 2.3., as well as the access of other USERS to User content placed by them, when, at the discretion of LA FLOR BAR & GRILL or according to information received from third parties, the USER uses the Services in violation of the Bulgarian legislation, these General Terms, good manners or other applicable norms. 8.10. LA FLOR BAR & GRILL reserves the right to temporarily or permanently suspend the provision of specific Services, accessible via the Website laflor.bg, by notifying the USER of this with a message on the respective internet pages or in their User profile.

8.11. The USER has the opportunity to place an order via the website https://laflor.bg or via the La Flor Delivery mobile application

and to pick up the prepared order in a packaged state, from a restaurant chosen by them.

8.11.1 With the aim of accurate and timely fulfillment of the orders and provision of the SERVICES, improving the quality of service, control of the execution of requests and protection of the legitimate interests of the company, all telephone conversations held between the client and the delivery persons of the company will be recorded.

8.11.2. With the acceptance of these General Terms the client declares that they are familiar with and agree that upon placing an order, regardless of the communication channel, i.e. including upon orders via the Website laflor.bg or La Flor Delivery Mobile application, the telephone conversations between the client and the delivery persons of LA FLOR BAR & GRILL will be recorded.

8.11.3. During subsequent calls, in connection with an already placed order, from employees/delivery persons of the company to the client, the latter will not be additionally notified about the recording of the conversation.

8.11.4. The grounds, purposes and additional information regarding the protection of personal data when making the audio recordings can be found in the Privacy Policy of LA FLOR BAR & GRILL.

8.11.5. Clients who do not wish their conversations to be recorded should end the conversation and use other channels for contact or submitting an order, where no recording is made. In these cases, however, if the USER categorically refuses to hold telephone conversations with LA FLOR BAR & GRILL, due to an unwillingness to be recorded, there is a risk of non-execution of the SERVICES, as the delivery person might not be able to find the delivery address or be prevented from contacting the client in time to hand over the order, due to reasons of a very different nature, for example lack of a doorbell, clear indication of a delivery address, etc. In such cases all expenses for the placed order, incl. for delivery are at the expense of the USER, who is considered informed in advance by virtue of these General Terms.

8.12. For the purposes of determining the necessary time for preparing the order, the USER has the option to mark the "now" option or to specify another later time at which they will pick up the order. When marking the "now" option, the approximate time for preparing the order is approx. 25 minutes, and depending on the current workload of the restaurant chosen by the USER, this period can be extended. Upon finalizing the order, the USER receives information about the expected preparation time, after which they have the option to confirm the order or to cancel it, in case they do not agree with it.

8.13. The USER is obliged to appear in the respective restaurant chosen by them, until the expiration of the expected preparation time, to receive the order. In case of delay of the USER, lasting more than 15 minutes, LA FLOR BAR & GRILL has the right to contact them to clarify the reasons for the delay. In case of delay of the USER to pick up the order, which has lasted more than 60 minutes, LA FLOR BAR & GRILL has the right to cancel the order.

8.14. The conditions of item 8.1.3, item 8.1.4., item 8.1.5., item 8.1.6. and item 8.1.7. above, apply also to the "PICK UP FROM RESTAURANT" / "PICK UP" orders.

8.15. LA FLOR BAR & GRILL has the right to require from the USER preliminary online payment of the order (as a condition for making the delivery) in cases of orders with a set exact time or for a future date (i.e. with a date of execution subsequent to the date on which the order is made), as well as in other cases at the discretion of LA FLOR BAR & GRILL.

IX. INTELLECTUAL PROPERTY

9.1. By placing User content under whatever form on the Website laflor.bg, the USER grants LA FLOR BAR & GRILL the non-exclusive right to use it, record it, store it, distribute it publicly on the internet, including to offer access to an unlimited number of persons to it in a way allowing this access to be carried out from a place and at a time individually chosen by each of them, without owing remuneration for this and without territorial restrictions (worldwide). The right under the preceding paragraph is granted for the time for which the User content is placed on a server of LA FLOR BAR & GRILL, as well as for a reasonable term after its removal or deletion. 9.2. When using the Services subject to these General Terms, the USER has access to varied content and resources which are subject to copyright or other intellectual property rights of LA FLOR BAR & GRILL, of other USERS or of correspondingly indicated persons. The USER has access to the content with a view to using it for personal needs in accordance with these General Terms and has no right to use, record, store, reproduce, change, adapt or publicly distribute objects of intellectual property that have become accessible to him upon using the Services, unless it concerns information of insignificant volume, intended for personal use, provided that the legitimate interests of the authors or other holders of intellectual property rights are not unjustifiably harmed, in case the copying or reproduction is carried out with a non-commercial purpose, as well as in case that the respective content is provided by them or they have received the explicit consent of the respective right holders. Regardless of the above, the USER has no right to remove signs of a trademark and belonging of another intellectual property right from the materials accessible to them, regardless of whether the holder of the respective rights is LA FLOR BAR & GRILL or another USER. 9.4. Intellectual property rights over all intellectual property objects – materials, databases and other resources placed on the Website laflor.bg, outside the User content placed by the USERS on the Website laflor.bg, are subject to protection according to the Copyright and Neighbouring Rights Act and/or the Marks and Geographical Indications Act, belong to LA FLOR BAR & GRILL or to the correspondingly indicated person who has ceded the right of use to LA FLOR BAR & GRILL and cannot be used in violation of current legislation. 9.5. In the event that the USER considers that their intellectual property rights have been violated by another user, they should notify LA FLOR BAR & GRILL in writing to the management address indicated in these General Terms or via a letter sent to the e-mail address indicated for contact with LA FLOR BAR & GRILL. The notification should contain precise identification of the material claimed to be published in violation of intellectual property rights, an indication of the person or persons whose intellectual property rights are violated and the basis on which these persons have become holders of the respective rights, as well as address and telephone for contact with the USER. LA FLOR BAR & GRILL at its discretion undertakes the actions specified in item 11.1. of these General Terms.

X. LIABILITY. LIMITATION OF LIABILITY

10.1. LA FLOR BAR & GRILL takes care to provide the opportunity for the USER for normal use of the Services, but to the extent that their provision is free of charge it has no obligation and does not guarantee that they will satisfy the requirements of the USER, nor that they will be uninterrupted, timely or secure. By accepting these General Terms, the USER declares that the use of the provided Services will be entirely at their risk and responsibility, and the parties agree that LA FLOR BAR & GRILL is not responsible for damages potentially caused to the USER upon use of the provided Services.

10.3. LA FLOR BAR & GRILL does not bear responsibility for the availability and quality of goods and the content of services brought to the attention of the USER by publishing on the Website laflor.bg electronic links, advertising banners and messages for the sale of goods and provision of services by third parties and/or by attaching such to the text of the commercial communications sent to them at the e-mail address indicated by them upon their registration or generated upon their registration. Inasmuch as the actions of these third parties are not under the control of LA FLOR BAR & GRILL, the same does not bear responsibility for the unlawful nature of the activity of the third parties or for the arising, guaranteeing, execution, amendment and termination of assumed obligations and commitments in connection with the goods and services offered by the third parties, and is not liable for suffered damages and lost profits arising from these relations. 10.4. LA FLOR BAR & GRILL does not bear responsibility for non-provision of the services upon occurrence of circumstances outside its control – in cases of force majeure, fortuitous events, problems in the global Internet network and in the provision of services outside the control of LA FLOR BAR & GRILL, problems due to the equipment of the USER, as well as in case of unauthorized access or intervention of third parties in the functioning of the information system or the servers of LA FLOR BAR & GRILL. 10.5. LA FLOR BAR & GRILL does not bear responsibility for damages caused to the software, hardware or facilities of the USER, or for loss of data originating from materials or resources searched for, loaded or used in any way through the provided Services. 10.6. LA FLOR BAR & GRILL does not bear responsibility towards the USER and third parties, for suffered damages and lost profits occurred as a consequence of termination, suspension, modification or limitation of the provision of any of the Services, provided for use of the Services, the deletion, return, non-receipt, modification, loss, unreliability, inaccuracy, or incompleteness of items, messages, materials or information used, recorded or become accessible through the Website laflor.bg. 10.7. The parties accept that LA FLOR BAR & GRILL does not bear responsibility for the non-provision of the Services or their provision with degraded quality as a result of tests performed by LA FLOR BAR & GRILL in order to check equipment, connections, networks and others, as well as tests aimed at improving or optimizing the provided Services. In these cases LA FLOR BAR & GRILL notifies the USER in advance of the possible temporary non-provision, respectively the degraded quality of the Services. 10.8. With the acceptance of these General Terms the USER declares that they are aware of the possibility of eventual interruptions and other kind of difficulties upon realizing the Internet connection to the Website laflor.bg, which can occur independently of the care applied by LA FLOR BAR & GRILL. The USER declares that they will not claim whatever compensations from LA FLOR BAR & GRILL for lost profits, suffered damages or inconveniences, following the occurrence of the above-mentioned interruptions or difficulties of the Internet connection, including with regard to the capacity of this connection. 10.9. LA FLOR BAR & GRILL does not bear responsibility and does not owe compensation to a person whose personal data are used by another person for the use of the Services provided by LA FLOR BAR & GRILL, regardless of whether they have given consent for this or not.

XI. RIGHTS OF LA FLOR BAR & GRILL IN CASE OF NON-FULFILLMENT OF OBLIGATIONS BY A USER

11.1. LA FLOR BAR & GRILL has the right to suspend, limit or change the Services provided to the USER, as well as to refer to the competent state authorities, if with their behavior the USER, at the discretion of LA FLOR BAR & GRILL, violates provisions of the acting Bulgarian legislation, of these General Terms or the rights and legitimate interests of third parties, as well as at any time and without preliminary warning to suspend access to any content placed on the Website laflor.bg by the USER, for which it judges or receives information from third parties that it contradicts the acting Bulgarian legislation, these General Terms or their or foreign rights and legitimate interests, including intellectual property rights, until the resolution of such a dispute with an act of a competent state authority. 11.2. Upon receiving an order from competent state authorities concerning User content, LA FLOR BAR & GRILL has the right without preliminary warning to suspend access to such User content or to perform other actions according to the received order. 11.3. LA FLOR BAR & GRILL has the right without notice to deactivate the password for access to the user profile of the USER, in case that at the discretion of LA FLOR BAR & GRILL the USER violates provisions of the acting Bulgarian legislation, of these General Terms or the rights and legitimate interests of third parties. In these cases LA FLOR BAR & GRILL has the right to terminate the registration of the USER, to discontinue the provision to the USER of the Services under item 2.3. and to delete from its servers all User content placed by them. The contract with the USER is considered automatically terminated from the date of termination of their registration. 11.4. When it receives information that gives sufficient grounds to assume that the behavior of the USER when using the Services of the Website laflor.bg by them could constitute a crime or administrative violation, LA FLOR BAR & GRILL has the right at its discretion to notify the competent state authorities, providing them with the necessary cooperation and all necessary information and materials, requested in due course, which at the discretion of the respective authority would help to identify the perpetrator and prove the committed crime or administrative violation. 11.5. In the above cases LA FLOR BAR & GRILL does not bear responsibility for suffered damages and lost profits by the USER or third parties, occurred as a result of the suspension, change or restriction of the Services, termination of the contract or provision of information or execution of orders of the competent state authorities.

XII. COMPENSATIONS

12.1. The USER is obliged to compensate LA FLOR BAR & GRILL and all third parties for all suffered damages and lost profits by them, including for paid property sanctions, attorney's fees and other expenses, as a result of claims brought by and/or paid compensations to third parties in connection with materials that the USER has made known to third parties or has made accessible through use of the Services provided by LA FLOR BAR & GRILL in violation of Bulgarian legislation, applicable foreign laws, these General Terms or good manners, as well as in connection with other violations of their obligations under these General Terms. 12.2. Apart from the above, the USER undertakes to compensate LA FLOR BAR & GRILL for all damages caused as a result of use of the provided Services by third parties to whom the latter has provided their password or secret question and answer in violation of these General Terms. 12.3. The parents, exercising parental rights, guardians or trustees of a minor, answer for all damages caused by the same to LA FLOR BAR & GRILL and to third parties upon registration and use of the Services – subject of these General Terms, as well as for all damages following indication of incorrect data or untruthfulness of the declaration under item 3.3.2, last sentence. 12.4. The obligations of the persons under this item 12 continue their action also after termination of the contract with the USER.

XIII. PERSONAL DATA PROTECTION

13.1. In order to provide the SERVICES described above, LA FLOR BAR & GRILL should collect and use personal data regarding the USERS. More information on the means, methods and processing of personal data can be seen in the Privacy Policy of LA FLOR BAR & GRILL.

13.1.1. For the avoidance of doubt, we state that any processing of personal data by LA FLOR BAR & GRILL is based on a legal basis.

13.1.2. The information that is minimally necessary for LA FLOR BAR & GRILL to execute an order placed by a USER includes: name and surname, city, telephone number, delivery address, indicating the made choice of food and/or drinks. In the event that the USER orders through the Website laflor.bg or uses the La Flor Delivery Mobile Application, the e-mail address of the USER is also entered.

13.1.3. When ordering through the call center, as well as in cases when it is necessary for the delivery person to contact the CLIENT to clarify an address or coordinate the order, the conversation will be recorded. For an online order it is possible not to reach a phone conversation, respectively in this case LA FLOR BAR & GRILL will not process data for the voice of the USER.

13.2. All users of the Website laflor.bg can leave their feedback voluntarily and send a message by clicking the "Your Opinion" button, regardless of whether they have a registration and an created user profile in the Website laflor.bg or in the La Flor Delivery Mobile Application.

13.3. The information through which the person can be identified when using the Website laflor.bg in case they do not have a registration includes: name, e-mail, contact phone and free text entered in the "your opinion" field, which can contain random information at the user's discretion. By default, LA FLOR BAR & GRILL has created this opportunity on its Website laflor.bg to receive the USERS' opinion about its services. The personal data collected in this way is gathered solely for the purpose of communication regarding the feedback, if necessary. . 13.4. Every registered USER through their username and password has the right of access online to their user profile, where they can correct and update their personal data stored by LA FLOR BAR & GRILL. 13.5. LA FLOR BAR & GRILL applies due care for the collection, processing and storing of the personal data of the USERS, strictly observing the applicable legislation for personal data protection, including, but not limited to the Personal Data Protection Act and the General Data Protection Regulation. 13.6. LA FLOR BAR & GRILL exercises due care by having introduced reasonable and adequate technical and organizational measures for the protection and non-disclosure of the information about the USER that became known to it on the occasion of providing the Services, subject of these General Terms, except in cases where the USER themselves made this information accessible to third parties. 13.7. In the registration form, filled out by the USER upon concluding the contract, LA FLOR BAR & GRILL clearly designates the mandatory or voluntary nature of providing the data and the consequences of refusal to provide. By expressing consent to these General Terms, the USER explicitly declares that they have familiarized themselves and are informed about the methods and means through which their personal data will be processed, respectively has not objected to the information about them being processed according to the order foreseen in these General Terms and the Privacy Policy. 13.8. LA FLOR BAR & GRILL collects and uses the information under item 13.1 for the purposes stipulated in these General Terms, including for offering gratuitous prizes upon an order from LA FLOR BAR & GRILL or participation in campaigns for winning a prize tied to an order. The personal data is processed for the initially indicated purposes or for similar such ones, proportional and adequate protection measures are applied, the processing is carried out in an identical context, and the consequences for the data subjects are predominantly favorable. For example, it is possible for the USERS to be offered new services, participation in raffles, inquiries/surveys, promotions and other similar initiatives. It is possible that the USER has provided consent for their personal data to be processed for specifically specified purposes, different from the original ones. In all cases the processing of the personal data of the USER is based on a valid legal basis, in accordance with applicable legislation.

13.9. In case they have given consent for direct marketing the USER has the right to object at any time against the processing of their personal data for this purpose, by sending a written message to LA FLOR BAR & GRILL at the specified address or email for contacts, also to use the unsubscribe link placed in every advertising email. In the event that for the performance of the direct marketing service LA FLOR BAR & GRILL uses the assistance of other companies or persons, the USER has the right to be notified before their personal data is disclosed for the first time to third parties or used on their behalf for the purposes of direct marketing, being provided the opportunity to object to such disclosure or use. 13.10. LA FLOR BAR & GRILL undertakes not to edit or disclose any personal information about the USER or about their use of the Services and not to provide the collected information to third parties, including state authorities, commercial companies, natural persons and others, except in cases when: a/ this is stipulated in these General Terms, the Privacy Policy or the USER has given their explicit consent upon registration or at a later point; b/ this is necessary for fulfilling a normatively established obligation of LA FLOR BAR & GRILL; c/ the information is requested by state authorities or officials who according to acting legislation are authorized to request and collect such information in compliance with legally established procedures; d/ the information regarding personal data is provided to employees or subcontractors of LA FLOR BAR & GRILL for activities on administering the same and using the Services; e/ other cases specified in the law. 13.9. Upon using the Website laflor.bg, LA FLOR BAR & GRILL has the right to automatically save certain information that a computer or another end device of the USER sends to a server of LA FLOR BAR & GRILL in connection with the activity of the USER. The information is stored in log-files on servers of LA FLOR BAR & GRILL and can include the IP address of the USER, date and time when the respective page of the Website laflor.bg was visited, time spent on it, etc. In addition, LA FLOR BAR & GRILL stores the IP address of the USER, as well as any other information necessary to identify the USER and reproduce their electronic statement under item 3.2., respectively item 3.3.1 for accepting the General Terms, for the legally established term, as this information is necessary for the purpose of protecting the legitimate interests of LA FLOR BAR & GRILL, in the event of a legal dispute. 13.11. LA FLOR BAR & GRILL has the right, but not the obligation, to install on a computer or another end device of the USER cookies – small text files that are saved by an Internet page via an Internet server onto the hard drive of the USER and enable recovering of information about the USER, by identifying them, as well as tracking their actions. The choice whether and what cookies to activate is made actively by the User upon visiting the Website laflor.bg, as well as subsequently by selecting in the respective fields in their browser. Various browsers have different menus, but the logic is similar, you can see more in the Cookie Policy.

13.12. In the upcoming updates of the Website laflor.bg and the La Flor Delivery Mobile Application, the company will integrate functionalities based on artificial intelligence (AI), which will be used for the specified scope and purposes:

13.12.1. Tracking customer behavior and providing personalized offers. Collecting information regarding actions and preferences of users during their interaction with the Website laflor.bg and the La Flor Delivery Mobile Application, to offer personalized items and services.

13.12.2. It is possible in the future to add other AI functionalities to the Website laflor.bg and the La Flor Delivery Mobile Application. This includes, but is not limited to, improving the personalization of services, providing new services and functions based on AI. If necessary, these functionalities will be reflected in the respective documents (General Terms, Privacy Policy, others). At present, AI is not used for financial services and payment through the Website laflor.bg or the La Flor Delivery Mobile Application.

13.13. Upon communication with the Chatbot on the Website laflor.bg, profiling of the USER is performed to provide appropriate goods and services according to their personal preferences. For the avoidance of doubt, we state that all Chatbots operate on this principle and profile.

13.13.1. At any time the USER may object to any profiling and/or automated decision-making used by LA FLOR BAR & GRILL by sending an email or respectively reflecting it in the user profile by unchecking the box for using these functions.

13.13.2. The USER may also request human intervention, in which case they will be redirected to the call center. Alternatively, upon objection, they will be able to make their order personally through the La Flor Delivery Mobile Application or on the Website laflor.bg, without being hindered, due to the fact that they have objected to the profiling.

13.13.3. The consequences of the objection against the use of artificial intelligence and profiling will result in an inability to offer personalized offers and products that could better match the CLIENT's search and will complicate the communication process instead of simplifying and facilitating it.

XIV. TERMINATION AND CANCELLATION OF THE CONTRACT

14.1. Except in the cases provided for in these General Terms, the contract between the parties is terminated upon the occurrence of any of the following circumstances: a/ suspension of the activity of LA FLOR BAR & GRILL or termination of the maintenance of the Website laflor.bg; b/ mutual consent of the parties for termination; c/ other cases foreseen in the law. 14.2. In the event of termination of the contract between the parties on any grounds whatsoever, LA FLOR BAR & GRILL has the right to immediately suspend the access of the respective USER to their user profile, to terminate their registration and to delete from its servers all User content placed by them, in compliance with the requirements of applicable legislation. In case of termination of the contract LA FLOR BAR & GRILL does not bear responsibility for suffered damages and lost profits by the USER or third parties occurred as a consequence of the suspension of the access of the USER to their user profile, the termination of their registration, the deletion of the User content placed by the USER from the servers of LA FLOR BAR & GRILL, as well as as a consequence of providing information or fulfilling orders of competent state authorities.

XV. OTHER TERMS

15.1. The written or electronic statements and messages stipulated in the contract and these General Terms are considered validly made if they are made in the form of a letter with acknowledgment of receipt, facsimile message, electronic mail, pressing a virtual button in the Website laflor.bg and other similar, insofar as the statement is technically recorded in a way that allows it to be reproduced. 15.2. By accepting these General Terms and concluding a contract with each other, the parties express their agreement to consider the electronic statements sent between them as received upon their entry into the information system specified by the addressee, without the need for explicit confirmation thereof. When LA FLOR BAR & GRILL is the addressee of the statement, the entry of the statement in the information system specified by the addressee is considered its entry into the POP3 servers of LA FLOR BAR & GRILL. When the USER is the addressee of the statement, the entry of the statement in the information system specified by the addressee is considered its entry into the electronic mailbox indicated upon their registration, located on a server within the respective domain addressing the box. In the event that the USER has indicated an invalid electronic mailbox, the statement will be considered received only by its sending by LA FLOR BAR & GRILL, even if it has not been received. 15.3. The parties agree that in the event that any of the clauses of these General Terms proves to be invalid, this will not entail invalidity of the contract, of other clauses or its parts. The invalid clause will be replaced by the mandatory norms of the law or established practice. 15.4. The Website laflor.bg is maintained by LA FLOR BAR & GRILL through technical equipment located on the territory of the Republic of Bulgaria. HAPPY does not guarantee and is not responsible for the accessibility and proper provision of the Services on the Website laflor.bg outside the territory of the Republic of Bulgaria, and in particular the populated areas in which delivery is not carried out can only use unpaid services. In the event that the USER uses the Services subject to these General Terms outside the territory of the Republic of Bulgaria, the USER is solely responsible for compliance with the applicable legislation in accordance with the place of use of the Services. 15.5. For all issues not settled by this contract, the provisions of the acting legislation of the Republic of Bulgaria shall apply. 15.6. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that an agreement is not reached, all unresolved disputes arising out of the contract between the parties or relating to it, including disputes arising from or relating to its interpretation, invalidity, execution or termination, as well as disputes for filling gaps in the contract or adapting it to newly arisen circumstances, will be resolved by the competent court under the acting Bulgarian legislation.

According to the current legislative system, the sale of alcohol and cigarettes is prohibited for persons under 18 years of age. Upon doubt on the part of the delivery person during the finalization and handover of the placed order, the client undertakes to certify and show an identity document – for example their identity card. In the event that the client is a person under 18 years of age, alcohol or cigarettes will not be handed over and will be returned to the establishment serving the delivery zone.

In the event that a client wishes to cancel a placed order, this can be done within 3 minutes after its acceptance, and the cancellation can be satisfied, after calling the call center 0893888388. In case of refusal on the part of a client after the 3rd minute the same is added to the "Blacklist" database – a list of clients whose orders will not be executed.

These General Terms were adopted by decision of the Sole Owner of the Capital of "FLORA FOOD" EOOD on 07.01.2026 and come into force from 07.01.2026.

These General Terms were last modified on 07.01.2026.